This playbook is a crash course on service design. It works alongside the 13 points set out in the Digital Service Standard to provide the basics needed to get started on a digital service. It doesn’t appear to provide Lean Service Design/UX practice info.

Topics include:

• About service design
• Public service + design
• The digital service design lifecycle
• What service design can do
  • Reduce risk
  • Save money
  • Solve the right problems
• Common myths
• Key project phases
• And more

Read the Service design playbook | ontario.ca