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The 10 Usability Heuristics in Cartoons: Jakob Nielsen
Jakob Nielsen’s 10 Usability Heuristics are fundamental principles for designing user-friendly interfaces. I use them often to evaluate my work – and other websites and applications I encounter. They serve as general guidelines rather than strict rules, and at times are open to interpretation, but they help UX designers create intuitive, efficient, and hopefully satisfying…
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The Usability of Touchscreens in Modern Vehicles: A Growing Concern
Car safety experts and drivers have long been concerned about the usability of touchscreens in vehicles. If you have tried to use one while driving, you know why. Many people prefer the simplicity of traditional buttons. Over the past 30-plus years, digital displays have replaced tactile knobs and buttons, leading to concerns about increased distracted…
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Service design playbook – Government of Ontario
This playbook is a crash course on service design. It works alongside the 13 points set out in the Digital Service Standard to provide the basics needed to get started on a digital service. It doesn’t appear to provide Lean Service Design/UX practice info. Topics include: Read the Service design playbook | ontario.ca
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Designing Progress Trackers
I’m working on a progress tracker for a service within a larger application environment and am looking at ways to incorporate this component into the existing pattern. I want to design a progress tracker that both looks good and also enhances the user experience by making a specific process clear. Here are key factors I’m…
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Figma course – Introduction to design systems
A colleague forwarded me this link to a free Figma course, which I am saving for future reference. It’s a course that’s all about design systems. It’s also apparently for both beginners and experts, so there should be something for everyone! Course description from Figma: “Design systems are a vast and ever-evolving concept, it can…
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U.S. Web Design System
The U.S. Web Design System (USWDS) is a set of design and development principles, components, and guidelines created by the United States government. It helps agencies and others building modern services for citizens to create consistent, accessible, and user-friendly websites and applications. The USWDS provides a framework for building digital experiences that prioritize usability and…
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U.S. Digital Services Playbook
The U.S. Digital Services Playbook is a set of guiding principles and best practices developed by the United States government to improve the delivery and effectiveness of digital services. It’s similar to documents published by other governments, but it’s well laid out, succinct and easy to read. If you are new to agile, open ways…
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Understanding Customer Needs with the Jobs-To-Be-Done Framework
The Jobs To Be Done (JTBD) framework is a powerful tool for businesses to gain deep insights into customer motivations, leading to more successful product development and improved customer satisfaction. By aligning products with the real jobs customers are trying to accomplish, companies can build stronger, more meaningful connections with their target audience. The framework…
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Re: Was Design Thinking Designed To Not Work?
I came across an interesting article recently called Was Design Thinking Designed To Not Work? by Debbie Levitt on Medium that asks if IDEO’s approach scales to other organizations (and posits they don’t). It’s thought provoking, but after reading it, I came away feeling that it misses the mark. Design Thinking isn’t supposed to solve…
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Service Design Methods
This website is a great resource for service design methods you can use for research, ideation, prototyping, facilitation phase activities. In their words, “In this library, you’ll find 54 hands-on descriptions that help you DO the key methods used in service design. These methods include instructions, guidelines, and-tips-and tricks for activities within research, ideation, prototyping,…