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Servant Leadership: A Human-Centered Approach to Leadership
Servant Leadership is a powerful leadership philosophy that emphasizes serving others first. Rather than focusing on power or authority, servant leaders prioritize the growth, well-being, and success of their team members. This approach, popularized by Robert K. Greenleaf, is grounded in empathy, listening, and empowerment — creating a culture where people feel valued, trusted, and…
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Working In The Open
How sharing work, ideas, and processes can build better products and stronger organizations “Working in the open” is a collaborative and transparent way of working where people share their work, ideas, and processes publicly or within a broader community. This can include sharing progress updates, challenges, decision-making processes, and final outcomes. The goal is to…
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AI image generator Midjourney
I attended a virtual “fire side chat” with Jakob Nielsen and Sarah Gibbons recently and heard Jakob mention Midjourney, which I promptly Googled. What is Midjourney AI? Midjourney AI is a generative AI tool and is adept at transforming text inputs/prompts into visually compelling images. Alongside counterparts like Dall-E and Stable Diffusion, it has earned…
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Wired: 17 Tips to Take Your ChatGPT Prompts to the Next Level
At this point, I consider AI to be a useful assistant. I jokingly told a colleague that it’s like a really proficient intern (I was j-o-k-i-n-g – I don’t actually mean that, humans are better than software!). However, AI and ChatGPT Prompts are key to success. I have used AI to help figure out all…
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Fibonacci sequence effort values used to estimate agile story points
Numbers from the Fibonacci sequence (Wikipedia) are often used in Agile methodologies for estimating the amount of effort or complexity a task will need to be completed. These story points, which are really Fibonacci sequence effort values, are assigned through a technique called Planning Poker. It can also be used by individuals to estimate story…
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U.S. Digital Services Playbook
The U.S. Digital Services Playbook is a set of guiding principles and best practices developed by the United States government to improve the delivery and effectiveness of digital services. It’s similar to documents published by other governments, but it’s well laid out, succinct and easy to read. If you are new to agile, open ways…
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Re: Was Design Thinking Designed To Not Work?
I came across an interesting article recently called Was Design Thinking Designed To Not Work? by Debbie Levitt on Medium that asks if IDEO’s approach scales to other organizations (and posits they don’t). It’s thought provoking, but after reading it, I came away feeling that it misses the mark. Design Thinking isn’t supposed to solve…
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Service Design Methods
This website is a great resource for service design methods you can use for research, ideation, prototyping, facilitation phase activities. In their words, “In this library, you’ll find 54 hands-on descriptions that help you DO the key methods used in service design. These methods include instructions, guidelines, and-tips-and tricks for activities within research, ideation, prototyping,…
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Working in the open
Working in the Open is a buzzword that is encouraged by many organizations, but can be really daunting to implement. What is it, what are some benefits and how can you do it? “Working in the open means showing people the work you are doing, as you’re doing it. At a minimum this should be…