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Home » Resources » Tools » Page 2

Tools

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Resources, Service Design, Tools, User Experience, User Research
  • Resources, Service Design, Tools, User Experience, User Research

    Understanding Customer Needs with the Jobs-To-Be-Done Framework

    The Jobs To Be Done (JTBD) framework is a powerful tool for businesses to gain deep insights into customer motivations, leading to more successful product development and improved customer satisfaction. By aligning products with the real jobs customers are trying to accomplish, companies can build stronger, more meaningful connections with their target audience. The framework…

    December 6, 2023
  • Agile delivery, Resources, Service Design, Tools, Ways of working

    Re: Was Design Thinking Designed To Not Work?

    I came across an interesting article recently called Was Design Thinking Designed To Not Work? by Debbie Levitt on Medium that asks if IDEO’s approach scales to other organizations (and posits they don’t). It’s thought provoking, but after reading it, I came away feeling that it misses the mark. Design Thinking isn’t supposed to solve…

    December 6, 2023
  • Planning Poker for Sprint Planning
    Agile delivery, Resources, Tools

    Planning Poker for Sprint Planning

    I found this resource when looking at an easy way to plan and prioritize during sprint planning. It works well for online, and inperson (as long as everyone has a laptop/computer/device). https://planningpokeronline.com/

    November 14, 2023
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Graham MacDougall

Product Leadership, Digital Strategy, User Experience and Service Design.

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