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Service design playbook – Government of Ontario
This playbook is a crash course on service design. It works alongside the 13 points set out in the Digital Service Standard to provide the basics needed to get started on a digital service. It doesn’t appear to provide Lean Service Design/UX practice info. Topics include: Read the Service design playbook | ontario.ca
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How to create accessible web products by Digital BC
If you are looking for a resource that articulates the importance of creaing accessible web products to both experienced professionals and those new to digital accesibility, Digital BC has a great resource for you. This accessibility information is part of the Digital BC website from the Government of British Columbia. It provides information and guidance…
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U.S. Web Design System
The U.S. Web Design System (USWDS) is a set of design and development principles, components, and guidelines created by the United States government. It helps agencies and others building modern services for citizens to create consistent, accessible, and user-friendly websites and applications. The USWDS provides a framework for building digital experiences that prioritize usability and…
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U.S. Digital Services Playbook
The U.S. Digital Services Playbook is a set of guiding principles and best practices developed by the United States government to improve the delivery and effectiveness of digital services. It’s similar to documents published by other governments, but it’s well laid out, succinct and easy to read. If you are new to agile, open ways…
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Government Service Design Groups
A number of Government-focused Service Design Groups exist for government service design practitioners to to connect and share experiences and resources. I’ll add resources as I come across them.
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Digital BC – Digital Service Topics
Digital British Columbia has a website full of useful resources for anyone creating digital services. If you work in government, it’s particularly helpful and contains good information around: They also have information around: