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Deceptive Patterns in UX – Don’t try to trick or insult your users!
Nielsen Norman Group (NNG) has a posting that resonates with me called Deceptive Patterns in UX: How to Recognize and Avoid Them. What is a deceptive pattern? NNG defines them as “A deceptive pattern is a design pattern that prompts users to take an action that benefits the company employing the pattern by deceiving, misdirecting,…
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Government Service Design Groups
A number of Government-focused Service Design Groups exist for government service design practitioners to to connect and share experiences and resources. I’ll add resources as I come across them.
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Error message interfaces that work for users
Vitaly Friedman posted a great article on LinkedIn about designing effective error messages. It’s a great resource for anyone in the UI/UX space, and I highly recommend it. He says, “When we design interfaces, we rarely think about error messages first. But a strategic and thorough design of these messages can be critical for businesses…
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How people read on screens with the F Pattern
Time and time, I return to this principle: The F Pattern. The F pattern in usability refers to the typical eye movement pattern of users when scanning a page or screen of content, particularly during the initial moments of interaction. This pattern is characterized by users scanning content in the shape of the letter “F.”…
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Digital BC – Digital Service Topics
Digital British Columbia has a website full of useful resources for anyone creating digital services. If you work in government, it’s particularly helpful and contains good information around: They also have information around: