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Effective team leadership
Effective leaders manage and protect their teams from burnout, distraction and unnecessary stress. This framework outlines ten practical ways leaders can create healthier and more productive workplaces. 1. Block Burnout Triggers Identify and eliminate the root causes of exhaustion before they lead to resignations. 2. Stop Fake Urgencies Protect your team from unnecessary “emergencies” and…
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Servant Leadership: A Human-Centered Approach to Leadership
Servant Leadership is a powerful leadership philosophy that emphasizes serving others first. Rather than focusing on power or authority, servant leaders prioritize the growth, well-being, and success of their team members. This approach, popularized by Robert K. Greenleaf, is grounded in empathy, listening, and empowerment — creating a culture where people feel valued, trusted, and…
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The 10 Usability Heuristics in Cartoons: Jakob Nielsen
Jakob Nielsen’s 10 Usability Heuristics are fundamental principles for designing user-friendly interfaces. I use them often to evaluate my work – and other websites and applications I encounter. They serve as general guidelines rather than strict rules, and at times are open to interpretation, but they help UX designers create intuitive, efficient, and hopefully satisfying…
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Content style guides
Content style guides are invaluable tools for organizations and creators alike. Reference guides
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AI is maturing. It’s more than just a “useful intern” in late 2024
When I first used AI/GPT, my first reactions were, “Wow, this is what a search engine should have always been like” and “It’s like a competent, useful intern.” Only two or so years since it launched to mass audiences, AI is maturing. The robot that is becoming more “human” I’ve noticed how much AI has…
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Book: Digital Icons That Work: A Comprehensive Guide to Enhancing User Experience with Effective Iconography
Icons are essential to my work as a Service and UX Designer (and the work of others around me), but they also misused, misunderstood and controversial. One person’s decisions usually dictate how icons are chosen, and used, in many projects. A subjective (and potentially inaccurate) approach can make interfaces cluttered and harder to use —…
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The Usability of Touchscreens in Modern Vehicles: A Growing Concern
Car safety experts and drivers have long been concerned about the usability of touchscreens in vehicles. If you have tried to use one while driving, you know why. Many people prefer the simplicity of traditional buttons. Over the past 30-plus years, digital displays have replaced tactile knobs and buttons, leading to concerns about increased distracted…
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Working In The Open
How sharing work, ideas, and processes can build better products and stronger organizations “Working in the open” is a collaborative and transparent way of working where people share their work, ideas, and processes publicly or within a broader community. This can include sharing progress updates, challenges, decision-making processes, and final outcomes. The goal is to…
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Service design playbook – Government of Ontario
This playbook is a crash course on service design. It works alongside the 13 points set out in the Digital Service Standard to provide the basics needed to get started on a digital service. It doesn’t appear to provide Lean Service Design/UX practice info. Topics include: Read the Service design playbook | ontario.ca
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10 years of Google Material Design
Google Material, also known as Material Design, is a design system developed by Google in 2014. It was Google’s comprehensive design system/framework to create good UX and UI designs. It aims to create a unified, consistent user experience across various devices, platforms, and screen sizes. It’s 10 years old and has evolved a lot in…