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An AI-generated joke about Service Design
A programmer shared a bad pun with me about programmers. I haven’t heard of a service design joke, ever, so I asked AI to write one for me. What do you think? It’s a definite groaner.
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AI is maturing. It’s more than just a “useful intern” in late 2024
When I first used AI/GPT, my first reactions were, “Wow, this is what a search engine should have always been like” and “It’s like a competent, useful intern.” Only two or so years since it launched to mass audiences, AI is maturing. The robot that is becoming more “human” I’ve noticed how much AI has…
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Book: Digital Icons That Work: A Comprehensive Guide to Enhancing User Experience with Effective Iconography
Icons are essential to my work as a Service and UX Designer (and the work of others around me), but they also misused, misunderstood and controversial. One person’s decisions usually dictate how icons are chosen, and used, in many projects. A subjective (and potentially inaccurate) approach can make interfaces cluttered and harder to use —…
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The Usability of Touchscreens in Modern Vehicles: A Growing Concern
Car safety experts and drivers have long been concerned about the usability of touchscreens in vehicles. If you have tried to use one while driving, you know why. Many people prefer the simplicity of traditional buttons. Over the past 30-plus years, digital displays have replaced tactile knobs and buttons, leading to concerns about increased distracted…
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BASIC Co-Inventor passes away
Thomas Kurtz, who co-invented BASIC, has passed away. I had no idea who he was, but when I read his obituary, a flood of memories rushed back about my time using BASIC and how it changed my life. In 1982 (or was it 1983?) my family bought its first computer, a TRS-80 Color Computer 2.…
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Working In The Open
How sharing work, ideas, and processes can build better products and stronger organizations “Working in the open” is a collaborative and transparent way of working where people share their work, ideas, and processes publicly or within a broader community. This can include sharing progress updates, challenges, decision-making processes, and final outcomes. The goal is to…
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I am launching a new website, please bear with me
Hello and thank you for visiting my new website. I’m working on it, and will be for a very long time :). Please excuse the lack of content as of this writing (November, 2023). My goal is to document information I find useful so that I can easily find these resources in the future… I…